RA 11032 Compliance
Citizen's Charter
Ease of Doing Business and Efficient Government Service Delivery Act of 2018 standards for SDO Ligao City.
Legal Framework
Section 2 — Declaration of Policy
“It is hereby declared that the policy of the State to promote integrity, accountability, proper management of public affairs and public property as well as to establish effective practices, aimed at efficient turnaround of the delivery of government services and the prevention of graft and corruption in the government. Towards this end, the State shall maintain honesty and responsibility among its public officials and employees, and shall take appropriate measures to promote transparency in each agency with regard to the manner of transacting with the public, which shall encompass a program for the adoption of simplified requirements and procedures that will reduce red tape and expedite business and nonbusiness related transactions in government.”
Section 6 — Service Standards
“Section 6 of the Act stipulates that all government agencies shall set up their respective most current and updated service standards to be known as the Citizen’s Charter in the form of information billboards, which shall be posted at the most conspicuous place, in their respective websites and in the form of published materials such as handbook written either in English or Filipino, or in local dialect.”
In strict adherence with Section 6 of RA 11032, the Department of Education established the service standards or DepEd Citizen’s Charter across all administrative levels.
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Certificate of Compliance
Official certification verifying compliance with the provisions of RA 11032 and ARTA guidelines.
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Citizen's Charter 2026
Complete service handbook detailing procedures, turn-around times, requirements, and responsible units for 2026.